Returns, Exchanges & Cancellations

Every Borahae Box is curated, packed, and shipped with care — and because the contents of each box are selected at random, our policies work a little differently. 

Borahae Box Orders Are Final Sale

Due to the curated, randomly-selected nature of the Borahae Box, all purchases are final sale. We are unable to accept returns or exchanges based on item preference, design preference, personal style, sizing preference after delivery, or resale value.

When you purchase a Borahae Box, you acknowledge and accept that the item(s) inside are selected at random from the collection shown on the product page, and that receiving a different item than you were hoping for does not constitute a fault or a valid basis for a return, refund, or dispute.

Sizing

Apparel in your box ships in the size you select at checkout — please check the Size Chart on the product page before ordering, as sizing preference after delivery is not grounds for a return or exchange.

If we ship a different size than the one you selected at checkout, that's on us: contact us and we will arrange a replacement in your correct size. A refund will only be issued where a suitable replacement is not available.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what we shipped against your order, we will make it right.

Contact us at support@myborahae.com within 14 days of delivery with your order number, a short description of the issue, and clear photographs. Please do not return any item before contacting us — we will review your claim and respond with next steps.

Where a fault is confirmed, our first remedy is a replacement of equal value and condition, shipped at no cost to you. A refund will be offered where a suitable replacement cannot be provided. Claims based solely on item preference or the random-selection nature of the box do not qualify as fault claims.

Cancellations

Changed your mind? Email support@myborahae.com as soon as possible with your order number.

• If your order has not yet been processed, our team will cancel it and issue a full refund — no issues.
• Once your order has been processed, we are unable to cancel it, as your box is already being prepared and moved into fulfillment.

Need to update your shipping address or change your apparel size? Email us at support@myborahae.com and we'll take care of it, as long as your order hasn't shipped.

Subscriptions

Our monthly subscription can be paused or cancelled at any time, no hassle — just manage your subscription through your account or email support@myborahae.com. Pausing or cancelling stops all future boxes and billing. A box that has already been billed and processed for the current cycle follows the standard cancellation and final-sale terms above.

EU & UK Customers — Right of Withdrawal

For eligible orders shipped to customers in the European Union or the United Kingdom, you may have a statutory right of withdrawal within 14 days of receiving your order. Borahae Boxes are final sale except where mandatory consumer law provides you with a right of withdrawal.

If you exercise a statutory right of withdrawal:

• Items must be returned unworn, unwashed, and in the condition received, using a tracked shipping service.
• You are responsible for the direct cost of returning the goods, unless applicable law requires us to cover those costs.
• Original standard shipping costs will be refunded where required by applicable law. Shipping upgrades, duties, taxes, or customs fees may not be refundable unless required by law.
• We may withhold the refund until we have received the returned goods or you have provided proof of return shipment, whichever comes first.

Nothing in this policy limits your statutory rights where an item is faulty or not as described.

Questions?

Reach us at support@myborahae.com — our team is available Monday to Friday, 9:00 a.m. – 5:00 p.m. EST, and we'll get back to you as quickly as we can.